Create Agent - Early Access

Resource

https://api.infobip.com/ccaas/1/agents

Parameters

Use this method to add a new agent.

Property name Type Description
displayName string Agent name to be displayed, 255 characters max.
status string Possible agent status (ACTIVE, BUSY, OFFLINE, AWAY). If not provided, the agent will be set to default OFFLINE.
role string Possible agent role (AGENT, SUPERVISOR). If not provided, the agent will be set to default AGENT.
enabled boolean Possible agent status (TRUE, FALSE). if not provided, agent will be set to default TRUE

Request Example

					POST /ccaas/1/agents HTTP/1.1
Host: api.infobip.com
Authorization: Basic QWxhZGRpbjpvcGVuIHNlc2FtZQ==
Accept: application/json

{
    "displayName": "Angus Young",
    "status": "AVAILABLE",
    "role": "SUPERVISOR",
    "enabled": true
}
					
				

Response

					{
    "id": "97457D13B1FC79AF3C1A1096AE7E77AB",
    "displayName": "Angus Young",
    "status": "AVAILABLE",
    "role": "SUPERVISOR",
    "enabled": true,
    "createdAt": "2019-05-10T09:53:58.463+0000",
    "updatedAt": "2019-05-10T09:53:58.463+0000"
}
					
				
					{
    "statusCode": "ERROR",
    "message": "Required request body is missing or not valid"
}