Route Conversation - Early Access

Resource

https://api.infobip.com/ccaas/1/conversations/{conversationId}/route

Parameters

Use this method to route the existing Conversation.

Path Params

Property name Type Description
*conversationId string Required - Conversation id to be routed

Request Example

					POST /ccaas/1/conversations/573711510E1C002E29679B12C7CB48AE/route HTTP/1.1
Host: api.infobip.com
Authorization: Basic QWxhZGRpbjpvcGVuIHNlc2FtZQ==
Accept: application/json
					
				

Response

					{
  "id": "573711510E1C002E29679B12C7CB48AE",
  "topic": "API help",
  "summary": "API not working properly",
  "status": "OPEN",
  "priority": "HIGH",
  "queueId": "FBDDA7F8B33417374ACC02F5265527E6",
  "agentId": "F66D67327326FCCB027BEAA916B94542",
  "createdAt": "2019-04-24T11:25:41.058+0000",
  "updatedAt": "2019-04-24T11:25:41.058+0000",
  "channel": "SMS"
}
					
				
					{
  "statusCode": "ERROR",
  "message": "Invalid id '573711510E1C002E29679B12C7CB48AE' given! No such entity exists."
}
					
				

Closed conversations

Conversations with status CLOSED can’t be routed!