Update Conversation priority

Change the priority of the Conversation

Path Params

Property name Type
conversationId string

 

Body Params

Property name Type Description
priority string URGENT, HIGH, NORMAL, LOW

Request Example

					PUT /ccaas/1/conversations/573711510E1C002E29679B12C7CB48AE/priority HTTP/1.1
Host: {base_url}
Authorization: Basic QWxhZGRpbjpvcGVuIHNlc2FtZQ==
Accept: application/json

{
	"priority":"HIGH"
}
					
				

Response

					{
    "statusCode": "SUCCESS",
    "message": "Conversation priority updated successfully."
}
					
				
					{
   "statusCode": "ERROR",
   "message": "Invalid id '573711510E1C002E29679B12C7CB48AE' given! No such entity exists."
}
					
				
					{
    "statusCode": "ERROR",
    "message": "Required request body is missing or not valid"
}
					
				

Use this method to update conversations priority.

Parameters

Property name Type Description
conversationId string Required - conversation id to be updated
priority string Required - conversation priority to be changed to new value (URGENT, HIGH, NORMAL, LOW)

Closed conversations

Conversations with status CLOSED can’t change priority!