Update Conversation priority

Change the priority of the Conversation

Use this method to update conversations priority.

Path Params

Property name Type Description
*conversationId string Required - conversation id to be updated

 

Body Params

Property name Type Description
*priority string Required - conversation priority to be changed to new value (URGENT, HIGH, NORMAL, LOW)

Request Example

					PUT /ccaas/1/conversations/573711510E1C002E29679B12C7CB48AE/priority HTTP/1.1
Host: {base_url}
Authorization: Basic QWxhZGRpbjpvcGVuIHNlc2FtZQ==
Accept: application/json

{
	"priority":"HIGH"
}
					
				

Response

					{
    "statusCode": "SUCCESS",
    "message": "Conversation priority updated successfully."
}
					
				
					{
   "statusCode": "ERROR",
   "message": "Invalid id '573711510E1C002E29679B12C7CB48AE' given! No such entity exists."
}
					
				
					{
    "statusCode": "ERROR",
    "message": "Required request body is missing or not valid"
}
					
				

Use this method to update conversations priority.

Parameters

Property name Type Description
conversationId string Required - conversation id to be updated
priority string Required - conversation priority to be changed to new value (URGENT, HIGH, NORMAL, LOW)

Closed conversations

Conversations with status CLOSED can’t change priority!